This project shows how ICICI Bank with 59,000 employees spread in 19 countries is maintaining competitive edge using e-learning.
Ganesh A R
Internal Team Size: 7
Implementation Partner: Excelsoft Technologies, Bangalore
Tech Used: .NET framework 3.5
Target Customer: Employees of ICICI Bank
Best IT Round Cleared: Stage II
The Solution: The bank developed an e-learning solution called ‘Learning Matrix’. This aims to equip ICICI Group employees with requisite knowledge to perform in their roles. It consists of more than 220 e-learning modules offering well over 800 hours of learning content, covering a range of topics from products and processes to compliance and regulatory norms. The bank’s online training is not limited to security, compliance and process related areas but covers the entire gamut of banking knowledge including behavioral and skill related aspects.
The Result: The application proved useful in measuring the current status, analyzing gaps, and tracking progress of knowledge in the bank. In FY 2011-12, the bank covered 3,16,584 man days in e-learning cross the organization.